[November 27. 2023].

1. General and Data Controller
1.1 This policy on the processing of personal data (“Privacy Policy”) describes how POLAR TOOLS A/S (”POLAR TOOLS,” ”us,” ”our,” ”we”) collects and processes information about you.

1.2 The Privacy Policy applies to personal data that you provide to us or that we collect via www.polartools.com (”the Website”).

1.3 The data controller for the Website is POLAR TOOLS. The contact information is provided under point 7 below.

2. What personal data do we collect, for what purposes, and the legal basis
2.1 When you visit the Website, we collect information about you and your use of the Website. This may occur when you, for example, subscribe to our newsletter, participate in contests, etc. We also collect cookies. You can read more about cookies below.

2.2 POLAR TOOLS newsletter
2.2.1 If you subscribe to our newsletters, we collect, with your consent, information about your name, email address, and your interest in hand tools. The purpose is to deliver offers, targeted marketing, information, and service emails to you. We may profile you based on your information, your purchase history, and any cookies to send targeted marketing on products, etc., that may be of interest to you.
2.2.2 The legal basis for processing your information for this purpose is your consent. You can always withdraw your consent. If you no longer wish to receive marketing communication from POLAR TOOLS, you can unsubscribe in the email you receive, on your profile page, or by contacting POLAR TOOLS Customer Service.
2.2.3 As a current subscriber to POLAR TOOLS newsletter, you gain access to the new benefits with POLAR TOOLS using your profile on polartools.com

2.3 Contact via the web or email
If you contact us, for example, regarding an order, inquiry, or complaint, we process your identification information, such as name, email, and any personal data about you that you provide in the inquiry. The purpose is customer service, responding to inquiries, handling complaints, etc. Our legal basis may be the agreement with you as a customer, our legitimate interest in defending against a legal claim or asserting a legal claim, and/or legal obligations.

2.4 This website also uses cookies. Please see our Cookie policy in point 4.

3. Children’s personal data protection
3.1 We are aware of the special need for the protection of personal data concerning children.

3.2 We do not knowingly collect information about children under 13 years old unless there is the consent of the guardian or custodian. If you believe that we have collected personal data about children under 13 years old, please contact us for deletion.

4. Cookies
4.1 What are cookies?
4.1.1 This website, like most others, works best if you allow the use of cookies. Cookies may contain personal data, but they can also contain purely technical information. When you visit our website, we set cookies on your computer with your consent.
4.1.2 A cookie is a small text file sent from the web server to the web browser (such as Chrome or Internet Explorer). This cookie enables the website or server to collect specific but limited information from the visitor’s web browser.

4.2 How do we use cookies?
4.2.1 We use cookies to help us remember you when you visit the website again and to remember which pages and specific settings you may have chosen along the way. We can use this information to personalize the content shown to you or to avoid, for example, showing a pop-up twice.
4.2.2 We record, for example, which type of browser you use, what search terms you use on the Website, your IP address, and information about your computer. The purpose is to optimize the user experience and the functionality of the Website, compile statistics on the detailed use of the website, and conduct targeted marketing, including retargeting, to you. Our legal basis for this processing is your consent to cookies and our legitimate interest in marketing.
4.2.3 We use various types of cookies on this site. There are first-party cookies that we set, and there are third-party cookies that we allow a third party to set through your use of our website. They range from long-term cookies (to remember you and your preferences) to short-term or session-based cookies that expire when you close your browser window. You can get an overview of cookies on our website by following this link:

POLAR Cookie Policy

4.2.4 We may also use a range of tools from social media – both third-party and custom-built – to increase user interaction on our site (such as ”Like” or ”Share”).
4.2.5 If you already use these platforms, their cookies may be redirected to our site and linked to your user account. In that case, data can be used to customize certain ads or features on that site based on your use of their service from the site.
4.2.6 We may use other third-party cookies (set from other websites, such as Google) to collect and store anonymous statistics about browsing patterns or website behavior and build a demographic profile. This data is collected along with others’ visit data to form a collective analysis report. It is important to note that this data is not personally identifiable and is used solely for reporting/statistical purposes.

4.3 What if I do not want cookies?
4.3.1 You are not obligated to accept cookies from our website, and most browsers allow you to reject them. If you want to know how to do this, look in the Help menu on your browser or contact your system administrator. However, please note that if you reject cookies, certain services or pages on this website may not be available to you, or may not function as intended.

5. Who do we share your personal data with?
5.1 Independent data controllers
5.1.1 We disclose your personal data when necessary to deliver goods to you. In such cases, your name, (delivery) address, email, phone number, order number, and specific delivery preferences may be disclosed to one or more carriers who handle physical delivery.

5.2 Data processors
5.2.1 We entrust personal data to data processors who process personal data solely on our behalf and may not use them for their purposes. We have entered into written data processor agreements with all data processors, including ensuring that they are subject to confidentiality.
5.2.2 Data processors may be located in the EU/EEA or in countries where we have sufficient guarantees that your personal data is subject to adequate processing security. We use data processors for technical operation and improvement of the Website, sending newsletters, and targeted marketing. These data processors are located in the USA (Google, Facebook, Mailchimp).

6. Your rights as a data subject
6.1 You have the right to access your personal data.
6.1.1 At any time, you have the right to know what personal data we process about you, where they come from, and what we use them for, etc. You can request a copy of this personal data. Access may be limited for the sake of other people’s rights, due to business secrets, and/or intellectual property rights.
6.1.2 In some cases, you may also have the right to have your data provided in an electronic copy or transferred to another data controller when processing is based on consent or a contract (so-called data portability).

6.2 You have the right to have inaccurate personal data corrected or deleted.
6.2.1 If you believe that the personal data we process about you is inaccurate, you have the right to have it corrected.
6.2.2 In some cases, we will have an obligation to delete your personal data. This applies, for example, if you withdraw your consent. If you believe that your personal data is no longer necessary for the purpose for which we collected it, you may request its deletion. You can also contact us if you believe that your personal data is being processed in violation of the law or other legal obligations.
6.2.3 When you make a request to have your personal data corrected or deleted, we examine whether the conditions are met and, if so, make changes or deletions as quickly as possible.

6.3 You have the right to object to our processing of your personal data.
6.3.1 You have the right to object to our processing of your personal data. You can also object to our processing of your personal data for marketing purposes. If your objection is justified, we will cease processing your personal data.

6.4 Right to withdraw your consent.
6.4.1 At any time, you have the right to withdraw any consent you have given us for a specific processing of personal data. If you wish to withdraw your consent, you can do so directly through, for example, the email we have sent you or by contacting us.

6.5 How do you exercise your rights?
6.5.1 You can exercise your rights by contacting us.

6.6 Complaint
6.6.1 If you want to complain about our processing of your personal information, you also have the option to contact the Danish Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby, regarding our processing of your personal data. Complaints can be submitted by email to dt@datatilsynet.dk or by phone +45 33 19 32 00.

7. Contact Information
7.1 If you have questions or want to exercise your rights, you can contact us.

Polar Tools A/S
Soldalen 9
DK-7100 Vejle
Denmark